Return & Refund Policy
Last updated: 2 October 2026
Thank you for using MomentsLane, operated by Envizzion Solutions. Everything we sell is a digital service delivered online: invitations, shared event albums, photographer albums and hosting plans, and digital event photos. Nothing is shipped, so returns are handled as refund requests.
Refund window
You may request a refund within 14 days of the payment date when your case meets the rules below.
When we refund
We approve a refund when:
- You were charged in error (a duplicate charge or an incorrect amount)
- You paid but did not receive the service because of a fault on our side, and we cannot fix it: an invitation that cannot be published, a shared album or album pass that was not activated, a hosting plan that did not start, or photo files that failed to deliver
- Delivered photo files are corrupt or unusable and we cannot provide a working replacement
Non-refundable
The following are generally not refunded:
- An invitation that has been published successfully
- A shared album or album pass that has been activated and is available to use
- A hosting plan period that has started, including the unused part of a plan when you change plan or stop using it
- Digital photos that were delivered successfully and remain available for download
- Tips paid to a photographer
- Requests made more than 14 days after the payment, or based only on a change of mind
Damaged or defective delivery
If a purchased photo file is corrupt, incomplete or otherwise unusable, contact us straight away. We will arrange a re-delivery or issue a refund, depending on your preference and what we can reasonably provide.
Exchanges
We do not exchange digital photos for other shots or packages. If you need a different photo, please buy it separately, or contact us if a delivery error occurred.
How to request a refund
Email envizzioninc@gmail.com or call 077 689 6047 with the email address or phone number you paid with, the date and amount of the payment, and the reason for the request.
We will tell you the outcome once we have reviewed it. An approved refund is sent to your original method of payment. Processing typically completes within 14 business days after approval; your bank or payment provider may take additional time to post the credit.
Contact us
Questions about this policy? See our contact page or email envizzioninc@gmail.com.